STEPH LIDDLE

HANDMADE CERAMICS

Delivery Methods

Orders are posted from my studio in Dundee within five working days. If you choose express delivery I'll aim to post your order out the next working day. If, for some reason, I'm unable to post your item within this timeframe (I'm a one woman show!) I'll get in touch and let you know.

Please ensure you provide the correct address when completing your transaction, as mistakes cannot be rectified once your order has been shipped.

Standard
Free within UK

Express
£7.50 within UK

 

International
£15.00 worldwide

Delivery within UK
Free postage is offered on all orders within the UK. These will be posted via Royal Mail Second Class, and take an estimated 2-3 working days from the date of dispatch. If you need your order quicker than this, I also offer 'Express' delivery. This is charged at £7.50 per order and will be sent via Royal Mail Special Delivery.

Studio Pick Up
Orders can also be collected in person from my studio in Dundee by appointment. 

International Delivery
Orders are posted via Royal Mail International Standard (Airmail) and do not include a tracking number. Deliveries take an estimated 7 working days. Countries outside of the UK may on occasion charge customs fees that are additional to the original shipping cost; these charges are the recipient's responsibility.

Please note that the above delivery times are estimates and, on rare occasion, shipping can take longer. If you haven't received your order within 28 working days, please contact me.

Returns & Exchanges

I hope you love your purchase, but if you are unhappy with your order or have changed your mind, I am happy to issue a refund or exchange for any unworn/unused items (except earrings) provided it is in the same condition it was supplied in. Earrings can only be returned  for refund or replacement if they are faulty. Please get in touch within 7 days of your item's delivery to discuss a refund - items must be returned within 14 days of delivery.

Delivery costs for any returned items will not be refunded, and you will be responsible for your postage costs for delivering an item, unless that item is faulty. You are responsible for the product until it reaches me. If you return something I will notify you by email to let you know I have received it.